Two key elements of the Customer Support System are:
1 24/7 PLATFORM
RECORDING INCIDENTS BY INTERNET OR PHONE
INCIDENT CONTROL AND FOLLOW UP BY THE CUSTOMER Viewing records and direct communication with your technician
COMPLETE TRACEABILITY OF THE INCIDENTS The customer decides whether he will accept or not the offered solution and evaluates the received attention.
EFFECTIVE AND DIRECT ATTENTION THANKS TO THE REGISTERING AND VIEWING OF ALL OF THE SERVICE PARAMETRES
VIDEOPILLS: 10 minute live online courses Videopills are perfect if you want to get the most out of your applications
DOCUMENTATION AND MANUALS FOR ALL MODULES OF THE MANAGEMENT SYSTEM
Discover the new 24/7: closer, more transparent and easier to use
The new 24/7 is easier and more user friendly, but the greatest improvement is information transparency. We enhanced its use and added new features. Now you can access our support platform from any device.
A new generation for Igarle’s applications is already here.