CUSTOMER SUPPORT CENTRE

Igarle´s Customer Support Centre offers the most complete support for day to day work.

Thanks to the innovative platform 24/7, users can get hold of all contents and tools necessary for application management. Recording incidents, medium and documents use are only a few of the utilities offered. Aenor certified this service with ISO 20000 which regulates IT Service Management Systems ensuring thus among other things continuous service improvement.

Two key elements of the Customer Support System are:

1 24/7 PLATFORM

RECORDING INCIDENTS BY INTERNET OR PHONE

INCIDENT CONTROL AND FOLLOW UP BY THE CUSTOMER Viewing records and direct communication with your technician

COMPLETE TRACEABILITY OF THE INCIDENTS The customer decides whether he will accept or not the offered solution and evaluates the received attention.

EFFECTIVE AND DIRECT ATTENTION THANKS TO THE REGISTERING AND VIEWING OF ALL OF THE SERVICE PARAMETRES

VIDEOPILLS: 10 minute live online courses Videopills are perfect if you want to get the most out of your applications

DOCUMENTATION AND MANUALS FOR ALL MODULES OF THE MANAGEMENT SYSTEM

Discover the new 24/7: closer, more transparent and easier to use

The new 24/7 is easier and more user friendly, but the greatest improvement is information transparency. We enhanced its use and added new features. Now you can access our support platform from any device.

A new generation for Igarle’s applications is already here.

2 TEAMVIEWER

FAST REMOTE CONNECTION FOR EFFICIENT INCIDENT SOLVING This application for remote connection, under the user’s permission, lets you connect with the client to solve their incident in a fast and efficient way.

Download Teamviewer

24/7 Access

Report your incidents and access our videopills and documentation.

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See specialties

Igarle’s specialties are ERP, Business Intelligence, Logistics and distribution, Healthcare, Supply Chains and Interoperability Management