Customer Service Centre (CAU)

The Customer Service Centre (CAU): one of the main factors of success for Igarle's clients.

Thanks to this service, clients have a tool which not only helps them in their day to day, but is the main generator of improvements and increases in productivity. Aenor has certified this service through the ISO 20000 which regulates IT Service Management Services, assuring the service's continuous improvement, among other things.

  • ACCESS THE DOCUMENTATION
  • ACCESS TRAINING
How to use 24x7 On-line Support? Video tutorial

The 3 Fundamental Elements of Support

"24x7" service and telephone thee perfect combination

  • Registration of incidents via web or telephone.
  • Control and tracking of incidents by clients. Visualization of the reports and direct communication with your technician.

  • Integral Tracking of incidents. The client approves or disapproves with the solution offered and evaluates the attention received.

  • Direct and efficient attention thanks to the report and visualization of all the service’s parameters.

Formación y documentación

  • Videoconferences and in person training in Igarle classrooms.

  • ON-LINE Training: control, tracking and self-evaluation of the training conducted.
  • Documentation and manuals of all the management system modules.

Teamviewer: Conexión remota rápida para la eficaz resulución de incidencias

  • Application for remote connection. With the permission of the user, it allows a connection with the client to resolve the incident in an efficient and rapid manner.

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